1 Who are we?
1.1 We are Always Greener Limited. We own and operate this site. Our contact details are in the contact section on our site. Please contact us if you have any questions or feedback about this policy. We’d be delighted to help.
1.2 We are to be registered with the Information Commissioner’s Register of Data Controllers.
2 What’s the point of this policy?
2.1 The idea is that we tell you how we deal with your “personal data”. (This is the technical term for information about any identified or identifiable living person). Please read on to find out what kinds of personal data we collect, how we use and protect it, to whom we disclose it and how you can access and rectify it.
2.1 Please don’t use our site unless you are completely happy with this policy. If you do use our site, we’ll assume that you do accept it.
3 Might the policy change?
3.1 It may well do and so you should check it whenever you visit our site. We’ll assume you agree to the revised policy if you use the site after the effective date shown at the top of the policy.
4 What personal or other data do we collect?
4.1 We collect and store the information which you give us via forms on our site – such as your name, address, email address, phone number and so on – or when communicating with us by email or in some other way.
4.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from our site (including date and time), cookie number, activity on our website including the pages you visited and searches you made.
5 What about cookies?
5.2 Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. Persistent cookies stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie).
5.3 Usually you can modify the settings of your browser to accept or reject all cookies or be notified when a cookie is set. For further information on cookies and cookie settings, including how to delete cookies, visit www.allaboutcookies.org. Our site’s functionality will be limited if you reject cookies.
6 How do we use your personal data?
6.1 We use your personal data to provide our services eg send service messages, process payments and/or fulfil orders.
6.2 We use your personal data to help us communicate with you effectively should you try to contact us via our site including verification of any claims you may make.
6.3 If you have agreed on our site, we may use your personal data to send you emails (or other communications) with details of our or third party goods or services which may be of interest to you including information about special offers or promotions.
6.5 We retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
6.6 We may access, remove, alter or store or otherwise use any personal data if we think you have or may have breached our terms and conditions or to enforce our rights or protect the public or where if we are required to do so by law or appropriate authority.
7 How do we protect personal data?
7.1 Security is a high priority. We take appropriate precautions to protect personal data from loss, misuse, unauthorised access or disclosure, alteration or destruction using the same safeguards as we use for our own proprietary information.
7.2 Don’t forget that email and other electronic communications are not secure if they haven’t been encrypted. Your communications may pass through servers in a number of countries before they reach us. So we don’t accept responsibility for any unauthorised access to or loss of personal data that stems from a cause beyond our control. Nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
8 To whom do we disclose personal data?
8.1 Payment details including credit card numbers are supplied direct to our banking partner mentioned on our site. We don’t receive such information. To ensure your details are not being used without consent, your personal data may be supplied to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
8.2 We may allow access to your personal data by third parties who supply us with a service – for the purpose of their service only and in accordance with our instructions. Examples include couriers (to enable delivery of goods), website hosts and businesses which assist us in undertaking communications or monitoring our site.
8.3 We will not pass on your personal data to third parties unless required by sections 5.4, 5.5 and 8.2 of this policy.
8.4 We may disclose personal data so far as reasonably necessary:
a) if we think you have or may have breached our terms and conditions or to enforce our rights or protect the public or where we have reasonable grounds for believing that a criminal act has been committed) or if we are required to do so by law or appropriate authority; or
b) in the case of an actual or proposed (including negotiations for a sale or merger or business combination involving of all or the relevant part of our business.
8.6 We may store or transfer personal data outside the European Economic Area for the purposes stated in this policy.
8.7 Except as otherwise specifically included in this policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are other users of our site or other websites, different rules may apply to their use or disclosure of your information.
9 How can you access, rectify and delete personal data?
9.1 You can access and rectify your personal data by contacting us by the means shown on our website. You can also update your details under the “My Account” section of our website. If you wish for your personal data to be removed from our records, please contact us by email at firstname.lastname@example.org. All information will be deleted other than where there is a legal requirement to retain it.
9.2 For information about your rights under UK data protection laws, see the website of the UK Information Commissioner.